Frequently Asked Questions (FAQ)
I’m starting a new practice, is it difficult to become credentialed with insurance companies?
- No, not at all. We specialize in helping providers start their practices and can work closely with you on your insurance panels and credentialing. It does take time, but we will work closely with you every step of the way.
I'm not happy with my current biller, is it difficult to transition to T-Gen?
- No, we make it easy to transition. If you are not happy with the billing that is being done for you today there is absolutely no reason not to switch as soon as possible. We'll work closely with you to guide your through the changes and easily transition your billing to us.
Do I need any special software for T-Gen to do my billing?
- No, we handle all of the software and everything else that is required for billing payers.
Which payers do you work with?
- We can bill almost any insurance company. We review insurance panels with each of our providers to understand your preferences, areas of specialty, and client base to help guide you through your best insurance options. We're there for you as plans change or your practice grows to sharing recommendations based on our broad visibility across the mental health industry.
Is T-Gen HIPAA compliant?
- Yes, we are HIPAA compliant.
Do you only bill for providers in certain parts of the country?
- We support providers anywhere in the U.S. While you may accept insurance from regional payers we have the ability to work with them the same we do with national insurance carriers.
Do you do other forms of medical billing ?
- No, we specialize in mental health and behavioral health billing. We know the challenges, codes, terminology and insurance practices that are unique to our field. We also know how hard you work and how valuable the services you provide are in helping your clients. Our focus is 100% on helping mental health or behavioral health providers.
How much do you charge?
- Our prices are very competitive. We appreciate that you work hard for your money and have prices appropriate for our level of service. Contact us and we would be happy to discuss our services and pricing with you in more detail.